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In his book “Management by Baseball”, Jeff Angus highlights FUN as the key ingredient for Rule 14.99 (page 231). ‘Fun drives effective change. An organization that wants to drive change has a better chance if it promotes playful attitudes and ideas....’ ( Jeff Angus’ blog).
A teleselling environment is an ideal environment for introducing stress-reducing fun into the game of selling.
If you are looking for suggestions on how to add FUN to your telesales meetings and training offerings, grab a copy of The Big Book of Sales Games by Peggy Carlaw and Vasudha K. Deming.
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Covering topics ranging from telemarketing to customer service, prospecting to account management, this blog provides tips, techniques, and practical advice about the business of doing business by phone.