Using Management Checklists Points Out Important Focus Areas

There are so many moving parts to Customer Service and Telesales organizations that it is good to work with some standard checklists.  www.justsell.com has a number of good ones that can be used as is or customized to an organization.  Check out the Sales Evaluation.  It is designed as a self-evaluation tool for sales reps but could easily be used by managers.  The Customer Service Checklist is a good, basic start for a new Customer Care department.