This portfolio of Case Studies provides a snapshot of the work we do, the solutions we bring to the project, and the kind of results we get.
Business Challenge: It is obvious that the way I need to go to market is via the phone. Can you work with me to create a Telesales plan, source and hire the right people, and get them up and running by the end of the year? —CEO, Software start-up company
Describes our method for establishing a Telephone Sales department.
Outsourced Lead Generation
Business Challenge: We need to supply our Field Sales people with a pipeline of leads. Can you help me identify an outsource partner and get the program up and running and productive? And can you do it quickly? —Chief Marketing Officer, Software Company
How we implemented a Lead Generation program leveraging the capability of an outsourced telemarketing partner.
Business Challenge: My telephone sales organization needs an overhaul. Can you look at it and tell me what we should be doing to give the department a boost and increase its contribution? —Senior Vice President of Marketing and Business Development
How our expertise helped an organization increase its sales and contribution.
Outsourced Customer Care
Business Challenge: We’ve outgrown our current partner’s capabilities and we have a major campaign launching in eight weeks. Can you help us identify a partner that is competent and compatible and can partner with us as we continue to grow? —President, Marketing Company
Describes our method for selecting an outsourced Customer Service provider to manage an increase in the volume of inbound customer inquiries.
Business Challenge: We have a large donor base and we know we could be using our Telefundraisers in a more significant way. What improvements do you recommend? —Senior Vice President of Marketing, Large Non-Profit
How we improved the productivity of an existing Telephone Sales department by implementing organizational and operational improvements.
Telemarketing Lead Management
Business Challenge: Help me fix my lead management process. —Field Sales Executive
How we improved the quality of Marketing leads and the lead process, leading to increased revenue.
Call Center Expansion
Business Challenge: I need to expand my Call Center operation and I need to reduce my operational costs. Should I open a center overseas? —Vice President, Teleservices
Describes a project that resulted in a near shore call center expansion.