What We Do
Teledirect Partners offers a number of telesales consulting packages to meet the needs of your business
TeleLaunch
TeleAssessment
TeleOutsourcing
TeleTuneup
TeleCoaching
TeleReengineer
TeleManagement
TeleLaunch
Our TeleLaunch Program is designed to help you build a Telephone Sales or Customer Service team from scratch. We create an implementation plan and schedule that meets your business objectives. We can help you define the job requirements, define key performance measurements, hire and train the people, and recommend and implement tools and systems to support their success. Once the Telesales/Customer Service Representatives are hired and trained, Teledirect Partners provides the support necessary to enable the team to meet the established sales, service, and business objectives.
TeleLaunch Projects include:
- Lead Generation and Lead Management
- Launching a new Product or Service
- Account Management
- Direct (Tele) Sales
- Maintenance Sales and Renewals
- Customer Care and Customer Service
TeleAssessment
If you have a Telephone Sales or Service organization in place, you may be asking yourself
“Are we doing the best work possible?” “Can we improve?” “Can I learn from other organizations and implement those learnings?”
Our TeleAssessment Program is designed to identify areas that need to be fixed or improved. Teledirect Partners can help you identify these areas and will develop a plan that addresses these issues and presents solutions. We can work with you to implement the improvement plan that will increase the contribution your Telephone Sales or Customer Care team makes to your company and its revenue stream.
The TeleAssessment Program examines the following:
- Telephone Sales/Customer Care Strategy
- Hiring and Recruiting Initiatives
- Compensation and Recognition Plans
- Tele Training and Development Programs
- Departmental Processes, Procedures, and Operational Efficiencies
- Tele Reporting and Metrics
- Tele Representative Development and Feedback Processes
- Telesales/Customer Care Productivity Tools
TeleOutsourcing
- Are you considering outsourcing all or part of your Telephone Sales or Customer Service functions?
- Is Outsourcing the right solution for you?
- Can you accomplish your goals through an outsourced partner or should you build in-house?
We will work with you to answer these questions and, if the answer includes outsourcing, we can help you source and set up the outsource partnership.
Our TeleOutsourcing Program offers:
- Partner Identification and Selection
- Project Plan Development and Management
- Program Implementation, Execution, and Management
- Partner Enablement and Management
TeleTuneup
You have a Telephone Sales or Customer Care team in place and are generally satisfied with its performance but....one or two (or a few) things are bothering you. You believe that, by fixing these, your team’s performance will improve.
If this sounds familiar, the TeleTuneup is the solution you are looking for. Teledirect Partners will examine the problem areas identify and provide you with a plan that identifies how to fix them. Teledirect Partners can work with you to implement the recommended fixes.
Examples of TeleTuneup fixes are:
- Refreshing the performance of Tele Representatives
- Fine tuning your call scripts and guides to improve performance
- Creating contests and recognition programs that will motivate your representatives
- Creating and executing a Tele Training Blueprint that meets the needs of your business
TeleCoaching
Do your Telephone skills leave something to be desired? Are you interested in improving your techniques and improving your success rates? Do you manage someone who could use targeted telephone training?
Our TeleCoaching package offers:
- 1-to-1 Coaching
- Telephone Techniques Training
- Call Review and Feedback
TeleReengineer
It’s not working. Your Telesales or Customer Care department could use an overhaul. You are not sure you have the right goals and strategies in place, the team members may not be right for their positions, and you think it is time to take a very close look at the entire organization and determine how to move it forward.
If this is what you face everyday, it is time to consider changes. A TeleReengineering project will provide you with the information you need to make the right decisions about your team.
Teledirect Partners will examine the entire department, its goals and strategies, the focus and competencies of the telephone employees, and all of the support systems and processes. Teledirect Partners will develop a plan that identifies and addresses the issues and presents strategies and solutions.
TeleManagement
If you believe your Telephone management team could benefit from feedback and support, Teledirect Partners offers a program that focuses on this resource. The requirements of a Telesales Supervisor are different than those of a Telesales Representative. The requirements of a Customer Care Supervisor are different than those of a Customer Care Representative. This program addresses the differences.
The TeleManagement Program addresses the following:
- Daily Responsibilities and Performance
- Management Skills and Performance
- Compensation and Recognition
- Management Training
- Feedback and Development Processes
- Management Development Blueprint
